#Polycom cx700 firmware upgrade lync update#
#Polycom cx700 firmware upgrade lync software#

As far as I could tell everything was set up correctly at the server side, so the phone had to be the source of my trouble.

#Polycom cx700 firmware upgrade lync update#

I had all the device update websites set up correctly, and the RequestHandlerAuditLog listed the device as connecting and identifying itself, but it never requested nor downloaded any updates. It just wouldnвЂ™t budge, it refused to give in. I followed them both in detail (several times) since they describe a problem similar to mine, but to no avail. But no matter what I tried, I had no luck.ДЄt some point in my search I came across these articles on TechNet blogs by Rui Silva: Mulling at the back of my head was the feeling that there had to be a solution somewhere, some hack to fix it or a bug blocking my path. I am not accustomed to giving up, especially not on a technical problem. It just sat there on my shelf, and from time to time this annoyed me to the point that I researched it further. At that point I gave up, put it on the shelf and concluded that we had to swap it for another one with newer firmware.Д«ut the phone was still there. Later, I was told by Polycom support that it was impossible to update this version to a 2007R2 compatible firmware without having an OCS 2007 device update server. Pretty early in the process I was informed that the firmware (1.0.522.73) was built for OCS 2007, and as we were running 2007 R2 it would not work. I happily thought I had it fixed, but as soon as I switched to another user it went back to the same old pattern: logon, crash and reboot in an endless loop.

After a lot of fiddling about I was able to log in successfully with a test user that had never ever logged on to any other device or computer. Most of them worked fine, but this one I just couldnвЂ™t seem to get working. It was purchased as a test device along with a collection of headsets and other OCS enabled devices. Actually, it has spent the bulk of that time on a shelf at my desk. The problemДЇor about a year now, since we started our OCS pilot, IвЂ™ve had a Polycom CX700 on my desk. I post this hoping that it will be of help to others on a similar quest.

#Polycom cx700 firmware upgrade lync software#

This goes on in an endless loop, and is caused by the phone running software not compatible with OCS 2007 R2. Then it crashes and automatically reboots. This particular problem manifests itself as follows: The phone logs on to the server successfully and gets almost to the end of the login process. A long and sad story about trouble upgrading the firmware in Office Communication Server enabled phones, specifically the Polycom CX700.